TERMS AND CONDITIONS
General Conditions of Car Hire
Our rates include: Unlimited mileage (except with some types of
vehicles in certain locations), collision damage waiver (unless
caused by misuse), third party insurance cover (including the supplementary
liability insurance in the USA), unless requested otherwise, theft
protection insurance, government taxes and/or state imposed taxes
(also bail bond in Spain).
Collision Damage Waiver: In some cases an excess charge is payable
in the case of vehicles returned damaged. Please check in the full
details / other information section or contact reservations.
Theft Protection Insurance: In some countries an excess charge is
applied if the vehicle is actually stolen. If keys cannot be returned
clients are still liable even if excess cover is purchased locally.
Details should be requested at the time of booking. Personal belongings
are not covered should they be stolen from the vehicle.
Not included: Fuel, personal accident insurance (optional), special
request items (roof-rack, baby seat, etc.), additional drivers and/or
young driver surcharges (where applicable). Out of office hours
delivery fee if applicable, one-way charges if applicable, license
fee in Channel Islands, cross border fees if applicable.
IT SHOULD BE NOTED THAT, IN COMMON WITH MOST CAR RENTAL COMPANIES,
THE INSURANCE COVER OFFERED DOES NOT COVER TYRES/WHEELS, PUNCTURES,
WINDSCREENS, INTERIOR OF THE VEHICLE, CONTENTS OF THE CAR IN THE
EVENT OF THEFT, UNDERCARRIAGE, ROOF DAMAGE (IF ROOF RACK IS FITTED),
WING MIRRORS AND CODED KEYS (WHETHER LOST OR LOCKED IN VEHICLE).
VEHICLES ARE NOT COVERED UNDER INSURANCE WHEN DRIVING ON UNMADE
ROADS OR TAKEN INTO ANOTHER COUNTRY WITHOUT PRIOR NOTIFICATION/PERMISSION.
Seasonal Rates: Where seasonal rates apply, the applicable rate
will be the rate ruling on the date of collection, even if the period
of hire extends into another season, unless otherwise advised.
Personal Accident Insurance: This is an optional insurance, which
is usually covered by your holiday insurance policy (please check
your policy). 4 Global Car Hire cannot accept liability for any
charges incurred on documentation signed for and accepted locally.
Driving Licence: Hirers/drivers must produce a full driving licence
(both parts for the new UK license holders), NO PHOTOCOPIES ACCEPTED,
held for at least one year in most countries (please check when
booking) . The car rental company reserves the right to refuse renting
a car to a person with endorsements on their licence or who, in
their opinion, is unfit to drive or does not meet eligibility requirements.
In such cases, your contract with us becomes void and we will have
no further liability to the hirer. It is advisable at all times,
in all countries that drivers carry I.D. , ie, passport or international
driving licence. In some countries clients who do not hold a license
in English will be required to produce an international license
as well.
Age Limits: These vary from country to country. The normal is that
drivers must be 21 years or over, with at least 12 months minimum
driving experience. Please check at time of booking. In some countries
there is an additional surcharge payable locally for drivers under
25 years, please check when booking.
Car Groups/Models: All bookings are confirmed by group and vehicles
supplied may be a different make and model to that advertised. In
such cases we reserve the right to have a vehicle of similar size/specification
supplied. Cars are insured to carry the maximum number of passengers.
4 Global Car Hire cannot be held responsible if the vehicle is not
large enough to fit all passengers and their luggage.
Vehicle Suitability: Upon collection of your vehicle and during
the hire, if you are dissatisfied in any way with the standard of
the vehicle, you must report this to the rental supplier immediately
and to 4 Global Car Hire in writing within 28 days of your return.
Failure to do so may result in any claims not being accepted or
settled by 4globalcarhire.
Mechanical Difficulties: In case of breakdown or mechanical difficulties,
you must immediately call the car hire company, whose telephone
number will appear on the rental agreement. Authority to obtain
repairs or replacement cars must be given by the local car hire
company. If you are involved in an accident in the hire car, the
local police and the car hire company MUST be informed, even if
there is no damage excess. Keep copies of any relevant documentation
you are asked to complete.
Deposits: Cars are usually supplied with a full tank of fuel and
this is charged for at the time of collection. This does vary however,
and in some countries other arrangements may apply. If clients enter
into a different agreement locally with the supplier regarding the
fuel option, 4 Global Car Hire cannot be held liable. In most cases,
a valid major credit card with available credit will be required
to cover Fuel and any other extras payable locally. Deposits against
damage are required in some countries and a major credit card can
be used for these purposes. The credit card holder should be the
main driver, otherwise, additional charges may apply. Direct debit
cards are not accepted for deposit purposes and cash deposits are
seldom accepted (please check when booking).
Delivery/Collection: This is normally free at airports during normal
daylight/working hours (this varies locally and can be advised at
the time of booking). If an out-of-hours service can be provided,
there will be a local fee. If the flight is delayed yo may incur
additional charges for waiting time. A rental voucher must be presented
to the supplier on arrival, 4 Global Car Hire cannot be held responsible
if a rental is rejected due to the voucher not being available.
Driving Areas: Generally vehicles may be taken out of the original
country of hire. There may be a local charge for this service (check
with reservations). Vehicles must not be taken in to some Eastern
European countries or Morocco. Cars may not be taken in to Mexico
from the USA. Clients wishing to travel into other countries must
make this known when placing a reservation and permission must be
requested at all times.
Special Requests: Baby/child seats, roof racks, ski racks and snow
chains may be available in most destinations provided they are specially
requested at the time of booking, although these items cannot be
guaranteed at any time. In most cases a small charge will be made.
The cost of these items is subject to change without prior notification.
Traffic Offences: Clients are responsible for any parking fines,
tow away charges or impounding fees incurred by them. Please note
that this rule also applies to airport waiting areas and cars must
be redelivered to points as instructed at time of collection.
Cancellations: Cancellation charges are as follows:
Cancellation fees (Per Booking)
7 days or more before the rental commencement date 15GBP
6 to 3 days or more before the rental commencement date 50%
2 days or more before the rental commencement date75 0%
Failure to collect on the rental commencement date 100%
Please Note: Cancellations are ONLY accepted when received in writing
from the lead driver.
Charges are shown as a percentage of your total car rental cost
(excluding amendment fees, if any,
All vouchers once issued must be returned, prior to the refund of
any payment that is due.
Amendments: Reservations can be amended. Please direct all communications
to hire@4globalcarhire.com quoting the booking reference.
There will be no contract between the company and the hirer until
the appropriate deposit has been received by the company and the
booking confirmed in writing by the company.
The terms and conditions of hiring vehicles are governed by local
laws and the rental contract signed locally on collection of the
car is legally binding on the hirer. All reservations are made by
4 Global Car Hire. and all coupons and vouchers are issued by the
company in their capacity as agents/ intermediaries for the principals
supplying the relevant services, upon the expressed condition that
4 Global Car Hire. is not responsible to the hirer for loss, damage,
delay, injury, cancellation, alterations, irregularity or additional
expenses suffered by the hirer whatsoever.
It is the hirer's responsibility to ensure that he is aware of the
correct date and airport of arrival and that the correct flight
number and time of arrival are given. Failure to do so could result
in the car not being available. In this event, 4 Global Car Hire.
will not be held responsible.
Should there be cause for complaint, 4 Global Car Hire aims to resolve
any query within 28 days of receipt, some complaints may take longer
owing to the nature of the issue and the information provided.
The company reserves the right to amend prices and conditions of
hire without notice.
All amounts and age limits shown above are subject to change by
the local supplier and/or government agencies, including increases
in local VAT or other tax without notice.
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